Topic & Description

Code/ Cost

Company Management, Levels of—In larger businesses, especially corporations with shareholders, there is usually a large number of clear and distinct management layers. In smaller businesses, many of the functions of these layers are carried out by just a few people. The result can be a blurring of responsibilities, leading to confusion on the part of a good many people working for or with the company. By clearly defining each of the positions and describing some of the standard duties and responsibilities, you will gain Increased insight into the roles of senior management levels.  [4 pages]

MDCM

$4.95

Delegation—Delegation is a difficult subject for some managers to deal with.  It may feel like having to give up something vital to your position in an organization. And the truth is you’re right—almost. But what exactly are you giving up?  And why would you give up something you may perceive is vital to your job? The answers to these questions will give you an understanding of full delegation and how to delegate more effectively.  [16 pages]

MDDN

$6.95

Goal-Setting—People and organizations are constantly presented with a series of barriers in their pathway of development. Those who effectively manage get past these barriers—by growing, learning, maturing, acquiring new roles, becoming involved in new situations and relationships, etc—are called successful. This DeltaPro Solution provides the philosophy and understanding of why it’s important to set goals, along with the “HOW-Tos” of setting goals and actually achieving them.  You’ll see ways of identifying some of the barriers and, more importantly, how to use current abilities and resources to get past them on the Road to Success. There’s also a separate section on Motivation.  [26 pages]

MDGS

$10.95

Leadership Team, Functions of the—The seven Functions of the Leadership Team are necessary to assure effective and successful business management. The Functions are organized as a series of questions and thought-provoking bullets, designed to stimulate your individual and Leadership Team style. [2 pages]

MDLT

$2.95

Managing & Leading—As an organization head, there are two key functions you may be called on to perform: managing and leading. In this DeltaPro Solution, the difference between managing and leading is defined, and specific characteristics, roles and responsibilities of a team leader are explored. The difference between leadership and the position of leader is covered, as well as the leadership process, which shows how leadership emerges. By reading this DeltaPro Solution, you will gain knowledge of the leadership process and how to be a more effective leader.
[7 pages]

MDML

$8.95

Meeting Management—With the rate of exchange of information these days, effective meetings are critical to an organization's success. This DeltaPro Solution identifies the various roles and responsibilities of members during the meeting. It also deals with the process for designing and running effective meetings—what should be done prior to, during and after the meeting. There are a number of suggestions, techniques and exercises to help you create more effective meetings.  [22 pages]

MDMM

$8.95

Meeting Management Extras—To make meetings more effective, there are a number of specific topics that are important to understand and practice. Some of the areas covered in this DeltaPro Solution are:

• Physical Characteristics of Meetings (eg, size, length)

• Meeting Costs

• Meeting Management Roles

• Balancing Participation

• Consensus

• How To Be a Facilitator

• Managing Conflict in a Meeting

• Meeting Evaluation Form

• A number of useful Meeting Checklists

[30 pages]

MDMN

$8.95

Mentoring—The term mentor has its roots in ancient Greece. In Homer’s Odyssey, a man named Mentor (a loyal adviser of Odysseus) was entrusted with the care and education of Odysseus’ son Telemachus. Classical or traditional mentoring usually involves a naturally-formed, long-term, close relationship, with a good deal of mutual respect, trust and liking. In this short DeltaPro Solution you’ll learn about mentoring, the roles and responsibilities, and how to go about setting up a mentor mentor-protégé relationship.  [4 pages]

MDMT

$4.95

Organizations & Teams—When something you want to achieve cannot be done by you alone, what do you do? You get other people to help you, to work for you or with you—you create or take charge of a team. Another reason for having a team is that collective thinking and action often yield greater results than what you might accomplish on your own. This DeltaPro Solution starts by defining what an organization is and what makes an organization into a team. The next logical step is to explore how to develop a team using team-building.  [6 pages]

MDOT

$8.95

Topic & Description

Code/ Cost

Assessment, Company—A survey that can be used to determine what an organization thinks of itself. Can be used by a manager to rate his/her group, or it can be used by the group to do an organization measurement.  [3 pages]

ODAC

$2.95

Business Planning— Many companies are started without a Business Plan; and many succeed without one. But operating like this is like starting the United States without the Declaration of Independence or the Constitution. The company is operating without a charter to describe its reason for being in business.  This DeltaPro Solution includes a full detailed Business Plan Outline you can use.

[6 pages]

ODBP

$4.95

Financial Management—Financial Management is concerned with monitoring, reporting and controlling your fiscal assets (eg, cash, budgets, capital equipment)—in other words, taking care of the business of your business. The goal of this DeltaPro Solution is to provide you with a better understanding of your financial functions and to improve the effectiveness of these functions to enhance the performance of your business. There is an Appendix with many Financial Ratios, and there is a full detailed Glossary of terms.  [19 pages]

ODFM

$10.95

Organization Design—In today's global economy, competition has forced the extinction of some types of businesses and is causing the evolution of others. The structure and operation of a business can be recognized by looking at its organization chart. Though the size of the business may vary, the shape is pretty much the same—the familiar pyramid. In today’s global economy, however, the structure of business is changing. Thriving businesses are changing to meet new demands of the market-place. Find out how. Includes several examples and case studies.  [6 pages]

ODOD

$4.95

Project Management—An effective Project Management (PM) system should define a consistent, standard, integrated procedure that can be used for any development project or program. In addition, it should provide a visibility tool to better manage the direction and resources of that project. While most PM systems are designed to be used in a product-oriented project, the system introduced in this DeltaPro Solution, with some minor modifications, can also be applied to a service- oriented project.  [23 pages]

ODPM

$10.95

Servicivity: Measuring Productivity in a Service Economy—The industrial revolution, and the shift from an agricultural society to a manufacturing society, brought with it a need to measure how well the production process was doing—how effective and/or efficient it was. The measurement term chosen became known as productivity, a concept rooted in the fact that the outcome of the process is a product.  We’re now in the midst of another transition—from a manufacturing economy to a service economy. We still have a desire to measure what’s happening, but what are we supposed to measure and how?  That’s what this DeltaPro Solution is about.

ODSE

Free

Read or Print

Small Business Glass Ceiling—A “glass ceiling” is typically defined as an almost invisible upper barrier, which people or groups run into as they try to move up the ladder of advancement. The effect is that there tends to be a limit to how high a person or group can go, for reasons other than competence. What’s interesting is that many senior managers hit a similar glass ceiling—but this one is of their own making. Sound strange?  Read this DeltaPro Solution.

ODSG

Free

Read or print

Strategic Planning—The reason for planning is to develop common goals and strategies for a safe passage through sometimes dangerous waters and to assure success of your mission. And the more people who help plan and/or know the destination and course, and who are able to measure progress and performance, the more effective the enterprise will be.  [11 pages]

ODSP

$10.95

Structured Flexibility or Flexible Structure—The way your organization responds to its business environment can be described by two useful terms: structured flexibility and flexible structure. They each have a slightly different use, but both contain the concept of a solid framework and adaptability.

ODSS

Free

Read or Print

Succession Planning—This is one of those tough areas for most business owners and senior managers to think about. Succession Planning somehow implies that the company or organization you’ve spent years, maybe most of your life, creating, developing and nurturing is about to pass into someone else’s hands. And those “someones” couldn’t possibly understand the business and its history the way you do. But Succession Planning can be a lot more than a type of “last will and testament”. It’s a major form of delegation. Who will you choose to succeed you in your current role?  [2 pages]

ODSU

$2.95

ODTF

Values—Values are guiding principles or rules that underlie how a person or group makes decisions and choices, or how a person or group justifies or rationalizes a decision or choice. Values are enduring perceptions regarding the worth of something. They are the standards you hold yourself accountable to. Values help you manage your life and business. They are used to guide your behavior, especially as regards the consequences of running counter to a standing set of values.  [4 pages]

ODVS

$2.95

Topic & Description

Code/ Cost

Change—Before you can make any changes, you need to understand what has shaped you up to the present moment. Your current knowledge is the basis for your habits and “ruts”—the comfort zones that are so challenging to get out of. So, in order to change, you’ll have to modify your current knowledge. By reading this DeltaPro Solution, you will gain a greater understanding of change, knowledge of kinds of change, and understanding of why people and organizations resist change, and an appreciation of the implications for workplaces and for management teams.  [5 pages]

PDCH

$4.95

Communication—We’re almost always communicating in some form—sharing or taking in information. In fact, it’s almost impossible to not communicate in some way when you’re in the presence of other people. The way you communicate was learned—from your parents, at school, from friends and business associates, from radio and TV, etc. But where did these people learn to communicate? And how effectively? The focus of this DeltaPro Solution is on speaking and listening, because they consume the greatest amount of communication time, they’re is the “oil that lubricates” most organizations, and they’re probably the single most important core skill in any kind of management or organization development.
[24 pages]

PDCN

$9.95

Conflict Resolution—Conflict is often a natural part of the process of people being and working together. Whether the conflict is effective, as in the creative process, or ineffective, (eg, as in “turf wars,” is a matter of understanding how to manage conflict.  Ineffective conflicts waste time and energy. This DeltaPro Solution will provide you with a working use of the Win-Win Conflict Resolution Form and knowledge of how to confront people involved in a conflict.  [5 pages]

PDCR

$4.95

Interpersonal Relationships—When two or more people interact, an interpersonal relationship of some kind results. The contact of two or more Personal Spaces may be harmonious or it may cause interpersonal conflict. In this DeltaPro Solution you will gain insight into the differences among submissiveness, assertiveness and aggressiveness, and how to resolve a conflict by being assertive.  [13 pages]

PDIR

$4.95

Learning—You (and/or your organization) have reached your current state of effectiveness by what you’ve learned so far.  Your current knowledge is based on your experience in your environment—recorded as personal (or group) memory. This unique storehouse of knowledge makes you one of a kind—with a unique perspective and interpretation of reality. But to grow and stay competitive, people and organizations need to be continually learning—learning something new or how to do something differently.  [13 pages]

PDCL

$8.95

People Dynamics—Dealing with people who have different styles can create real organizational barriers, but learning how to deal with each style can turn differences into strengths. This DeltaPro Solution provides a brief introduction to and understanding of personal styles, and includes a survey so you can learn your own personal style. There are descriptions of each style, along with useful suggestions on how to deal with each style.  [11 pages]

PDPD

$4.95

Problem-Solving—This DeltaPro Solution is designed to be as practical as possible. After a brief discussion of Problems & Solutions and Difficulties in Problem-Solving, you’ll find a useful Problem-Solving Process. You’ll gain an appreciation of the role of decision-making in the problem-solving process, knowledge of Cause-Effect Flow-Charts, and the role of creativity and creative thinking in problem-solving. If you really want to learn more about problem-solving and creativity, there are quite a few appendices with much more detailed information, including an understanding of how to use some key problem-solving and decision-making tools.  [37 pages]

PDPS

$9.95