DeltaPro Work Flow Consultants, Online and Onsite Consulting

Work Flow Improvement

This program is designed to improve your Work Flow.

Imagine your business as follows:

Since Work Flow describes how the business of your organization is identified, captured, accomplished, and supported—from start (Entrance) to finish (Exit), the Work Flow Improvement project goals and benefits include:

Increasing margins—by improving efficiency and productivity

Decreasing cost-of-goods-sold—by decreasing expensive work errors such as rework and scrap

Reducing bottlenecks and poorly-defined work flow

Enhancing communication—up, down, sideways—Eliminating gaps and overlaps

Documenting work processes as part of an ISO-9000 or related Quality program.

Increasing personal productivity—so people have more time to do what they do best, and like to do most

To meet the above goals, your organization needs an understanding of delegation and work-flow. The Work Flow Improvement Program is divided into six sessions. Most sessions should take approximately 2 hours to complete. However, two of the core sessions will take longer. Since each organization is different, and starts with a different knowledge base, the program may take more or less time. However, the more time you put into the program, the higher the probability of success.

The six sessions cover:

Establishing a New Way Of Thinking about the way your organization manages work

Understanding the three components of Delegation—Responsibility, Authority, Accountability

Defining Work Flow, Work Processes and Work Process Flow Charts^TM—a visual definition of the critical activities of your organization

Develop your organization’s Top-Level Work Process Flow Chart^TM, Functional-Level Work Process Flow Charts^TM, Lower-Level Work Process Flow Charts^TM, and Work Instructions

Implementing Work Process Flow Chart^TM Handshaking

Maintaining Work Process Flow Charts^TM, and solving System Problems using Root Cause Problem Analysis

Measuring Personal Performance and developing true Pay-For-Performance Compensation

Managing in a Work Process Flow Chart^TM Environment

Quality and Documentation Standards

Most Quality or Documentation Standards (e.g, ISO 9000) require that you document your processes (“Say what you do”) and adhere to that documentation during process implementation (“Do what you say”). Work Process Flow Charts^TM and the associated Work Instructions and Procedures are an invaluable method for achieving these goals.

To work with Work Process Flow Charts^TM requires the purchase of Microsoft Visio^© software (Standard Edition is fine), available at most computer stores, on-line at www.visio.com/msvisio, or through Visio Corporation in Seattle, Washington. The software is easy and intuitive to use, and Deltapro will download an electronic copy of the templates you will need to create your own set of Work Process Flow Charts^TM.

DeltaPro did a superlative job helping us understand our internal processes. Their practical approach assured that this project was not an abstract exercise that would soon be forgotten. The result has been an ongoing focus on process improvement that includes the participation of all levels of employees. The effects of DeltaPro's work have become part of our company’s culture.

M. K., Vice President & GM
National Check Printer

Through DeltaPro's methods of process documentation, our organization has created a strong management team, which understands their process responsibilities and accountabilities. This accountability system is directly related to our pay-for-performance compensation plan. We now have a living document that assists our organization in meeting the changing needs of our customers and our industry. Through the process, we learned much about ourselves and made large strides in our improvement strategies.

D. T., President
Rehabilitation Service Company

Contact Us